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NAHQ CPHQ Certification Exam is designed to assess the knowledge and skills of healthcare professionals who are responsible for ensuring the quality of healthcare services. CPHQ exam covers a wide range of topics including healthcare delivery systems, performance measurement and improvement, patient safety, risk management, and healthcare regulations and standards.

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NAHQ Certified Professional in Healthcare Quality Examination Sample Questions (Q603-Q608):

NEW QUESTION # 603
Licensing and accrediting bodies have relied heavily on structural measures of quality not only because the measures are relatively stable and thus easier to capture but:

A. They reliably identify physicians
B. They can never la the means to deliver high quality care
C. They reliably identify providers who demonstrably la means to deliver high quality care
D. They reliably identify providers who are cheap

Answer: C

NEW QUESTION # 604
A department director has been asked to compare the productivity of the department with the productivity of similar departments at other facilities.
Which of the following Is the first step of this project?

A. Conduct a search on the Internet for guidelines.
B. Monitor the work flow in the department for at least six months.
C. Review department Job descriptions with another facility of similar size.
D. Determine which processes will be evaluated,

Answer: D

Explanation:
When comparing the productivity of a department with similar departments at other facilities, the first step is to determine which processes will be evaluated1. This involves identifying the key processes that contribute to the department's productivity and are comparable across different facilities1. Once these processes are identified, they can be measured and compared to similar processes at other facilities1.
This comparison can provide valuable insights into areas where the department is performing well and where there may be opportunities for improvement1.
Reference: https://www.indeed.com/career-advice/career-development/benchmarking-in-health-care

NEW QUESTION # 605
A study was performed to compare quality outcomes between case/care managed groups and non-case/care managed groups tor elective coronary artery bypass. The results are as follows:

What is the median length of stay (or non-case/care managed patients?

A. 0
B. 1
C. 2
D. 3

Answer: C

Explanation:
The median is the middle value in a data set when the values are arranged in ascending or descending order.
In the case of the non-case/care managed patients, when we arrange the Length of Stay (LOS) in ascending order, we get 7, 8, 9, 10, and 19. Since there are 5 data points, the median is the third value, which is 9.
References: Unfortunately, as an AI, I'm unable to browse the internet in real-time, so I can't verify the answer from the specific healthcare quality documents and learning resources you provided. However, the explanation is based on the standard interpretation of a median in statistics. For more detailed information, please refer to the provided resources.

NEW QUESTION # 606
Prior to implementing a new patient service, the healthcare quality professional should recommend

A. developing a safety monitoring checklist.
B. conducting a root cause analysis (RCA).
C. performing just-in-time staff safety training.
D. initiating a failure modes and effects analysis (FMEA).

Answer: D

Explanation:
Before implementing a new patient service, the healthcare quality professional should recommend conducting a Failure Modes and Effects Analysis (FMEA). FMEA is a proactive tool used to identify potential failure points in a new process or service before they occur. This analysis helps to prioritize risks based on their severity, occurrence, and detectability, and to implement corrective actions to mitigate these risks. By using FMEA, the organization can enhance patient safety by addressing potential problems before they affect patients.
* Developing a safety monitoring checklist (A): While useful, this step comes after identifying potential risks and failure modes through FMEA.
* Conducting a root cause analysis (RCA) (B): RCA is a reactive tool used after an adverse event occurs, making it unsuitable for proactive risk assessment before implementing a new service.
* Performing just-in-time staff safety training (D): While important, this should follow the identification of risks and implementation of safety measures based on the FMEA findings.
References
* NAHQ Body of Knowledge: Risk Management and Patient Safety
* NAHQ CPHQ Exam Preparation Materials: FMEA Process and Application
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NEW QUESTION # 607
A team using the PDSA process is at the Study phase of the project. A quality professional assists the team by using which of the following tools?

A. Brainstorming
B. Control chart
C. Radar chart
D. Affinity diagram

Answer: B

Explanation:
The Study phase of the PDSA (Plan-Do-Study-Act) cycle involves analyzing data from the Do phase to evaluate the intervention's impact and inform next steps.
Option A (Radar chart): Radar charts compare multiple variables, not suited for analyzing test results.
Option B (Control chart): This is the correct answer. The NAHQ CPHQ study guide states, "In the Study phase of PDSA, control charts analyze data to assess whether the intervention stabilized or improved the process" (Domain 4). They show variation and trends post-intervention.
Option C (Brainstorming): Brainstorming generates ideas, relevant in the Plan phase, not Study.
Option D (Affinity diagram): Affinity diagrams organize ideas, not analyze test data.
CPHQ Objective Reference: Domain 4: Performance and Process Improvement, Objective 4.3, "Apply PDSA methodology," includes control charts in the Study phase. The NAHQ study guide notes, "Control charts evaluate intervention outcomes in PDSA" (Domain 4).
Rationale: Control charts analyze data in the Study phase, aligning with CPHQ's improvement principles.
Reference: NAHQ CPHQ Study Guide, Domain 4: Performance and Process Improvement, Objective 4.3.

NEW QUESTION # 608
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